Privacy Policy

1. Introduction

Welcome to Neurokind. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number
• Date of birth, educational institution
• Mental health assessments and survey responses
• Counseling session notes and communications
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (type, operating system, browser)
• Usage data (features used, time spent, interactions)
• IP address and location information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our mental health services
• Personalize your experience and recommendations
• Connect you with appropriate mental health professionals
• Process payments and manage subscriptions
• Send important updates, notifications, and support messages
• Analyze usage patterns to improve our platform
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 With Your Consent

We share your information only with your explicit consent, such as when you choose to share information with your counselor or participate in peer support groups.

4.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting services
• Payment processors
• Analytics providers
• Communication services

These providers are bound by confidentiality agreements and may only use your information as necessary to provide services to us.

4.3 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public (including emergencies)

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• Encrypted data storage
• Regular security audits and vulnerability assessments
• Strict access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of how we use your data

To exercise these rights, please contact us at privacy@manasa.health

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal, regulatory, or professional obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it by law.

8. Children's Privacy

Neurokind is designed for students aged 12 and above. For users under 18, we recommend parental involvement, though we maintain confidentiality as appropriate. We do not knowingly collect information from children under 12 without parental consent.

9. International Data Transfers

Your information is primarily stored on servers located in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: